Order FAQs
WHEN WILL MY ORDER ARRIVE?
🎁 HOLIDAY TIMELINES 🎁
Your orders are created on-demand and will ship in 7–10 business days, with the exception of metal and acrylic prints which will ship in 2–3 weeks. Thank you for your grace with my small business + our suppliers during this bustling time of the year.
During non-peak holiday seasons, production on most items is 5 business days + shipping. We ship limited editions, painted prints and originals directly from the studio once a week.
You can reach out with questions any time by emailing machalarts@gmail.com
CAN I PICK UP AT YOUR STUDIO IN MA?
No, sorry! All of my print orders are produced and shipped from my amazing fine art printing partner in California. Due to the many size and style options I offer, I don't keep inventory at the studio. Large original paintings may be picked up at the studio upon request.
CAN I CANCEL OR CHANGE MY ORDER?
Unless your order has already gone into production you can cancel it. Typically orders go into production the next business day, but sometimes same-day depending on the order time. Please contact me as soon as possible if you need to cancel your order by emailing machalarts@gmail.com
DO YOU HAVE A RETURN/EXCHANGE POLICY?
I want you to LOVE your artwork! We will provide a no charge replacement or refund for any quality issues. We may request photos of the damage or to have the order returned to us and would provide a return shipping label. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact by
emailing machalarts@gmail.com
GLOSSARY OF PRINT TYPES
OPEN EDITION PRINTS: Open edition prints are reproduced an infinite number of times in a wide variety of sizes and materials. They also sometimes have digital signatures printed onto them, versus being hand-signed by Hollis.
A print is a high-quality reproduction of an original painting, created by taking very high-resolution photographs of my original paintings, and then printing them onto museum-quality, archival papers and other materials.Shop Open Editions Here >>
LIMITED EDITION PRINTS: Limited editions are uniquely hand-signed and numbered personally by Hollis. Many also offer the exclusive opportunity for personalization like a dedication or favorite quote.
Edition quantities vary by print, and sometimes are in an unlimited quantity (), in which case they are considered Hand-Personalized Editions or Special Editions.Shop Limited Editions Here >>
ORIGINALS: An original painting is just that – a one-of-a-kind painting, done completely by hand by me, Hollis. Original paintings vary in size and material.Shop Available Original Paintings Here >>
COMMISSIONS: These are completely custom, original pieces of artwork that often have a very personal meaning, connection or subject matter for the commissioner. Often including considerable research, sketching and time to create, I only take on a few of these each year. Learn More About Commissions >>
HOW DO I CONTACT CUSTOMER SUPPORT?
You can reach out at any time by emailing machalarts@gmail.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
Follow me on social media @machalarts and exclusively on my group @hollismakesartSubscribe below to my email list for exclusive offers and first dibs on new work.
